Account deletion

Delete your account.

This page explains how to delete your account in AIMIS Custody, the mobile app published by Vendidit, and what happens to your data when you do.

How to delete your account

In the app: open Profile, then tap Delete my account.
By email: send a deletion request to support@vendidit.com from the email address on your account. We confirm once the request has been processed.

What happens to your data

  • Your account is deactivated immediately: you are signed out everywhere, and it can no longer be signed back into.
  • Your inventory records (moves, rooms, and items) and your photographs are removed from our active systems shortly after your request is processed.
  • Exception: a photograph or record tied to a move still in an active handoff or verification step is kept only until that step completes, so the record stays valid for everyone relying on it (for example, the moving company or client on the other side of that move) — it is then deleted the same way.
  • A photograph that was used to verify a move's chain of custody is kept as part of that permanent record, even after your account is deleted, so the move's history stays verifiable for everyone who relied on it.
  • Like most cloud applications, we keep routine backups for a limited time for disaster recovery. Deleted data is removed from those backups as they expire on their normal cycle, not instantly.

Questions about your account or your data? Email support@vendidit.com.